We have an exciting opportunity with Inspire ATA! They are a flexi-job provider and you will be employed by Inspire ATA and placed with Dereham Neatherd High School for your apprenticeship.
We are seeking an enthusiastic and dedicated Cloud Support Specialist Apprentice to join our team at Dereham Neatherd High School, part of the Enrich Learning Trust. This is an excellent opportunity to gain hands-on experience supporting IT systems across an educational environment that values innovation, collaboration, and excellence.
Dereham Neatherd High School is a thriving secondary school committed to providing an inspiring learning environment where every student can achieve their potential. The Enrich Learning Trust fosters collaboration across its family of schools to ensure young people become successful learners, confident individuals, and responsible citizens
About the role:
You will help maintain and support the IT infrastructure across the school and assist with wider support across the Enrich Learning Trust where required. You will ensure consistent access to the school’s network and internet, maintain cybersecurity standards, and support staff and students with IT-related queries.
Responsibilities:
Provide first-line support for IT issues and service requests via the central helpdesk
Install, configure, and maintain hardware, software, and network systems
Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations
Set up new users, manage accounts, and remove access when staff or students leave
Support the maintenance and repair of IT equipment, printers, and classroom devices
Assist with routine system backups and ensure network stability across the school
Provide technical assistance for audio-visual equipment and school events
Contribute to IT projects and upgrades across the Trust
Support cybersecurity awareness and promote safe digital practices among staff and students
Uphold safeguarding responsibilities and maintain confidentiality at all times
What we're looking for:
The ideal candidate will be a proactive, tech-savvy problem solver with a genuine interest in IT systems and digital technologies. They will demonstrate excellent communication skills, a positive attitude, and the ability to work both independently and as part of a supportive team.
Required skills:
Knowledge of Microsoft 365, including Teams, Word, Excel, and Outlook
Experience with installing, upgrading, and maintaining software and PC hardware
Understanding of basic networking systems and troubleshooting
Strong time management and organisational skills
Ability to communicate clearly and effectively with staff, students, and external contacts
Commitment to safeguarding and data protection principles
Professional and reliable attitude with attention to detail
Calm, flexible, and customer-focused approach to work
Driving licence and own vehicle (essential)
The entry requirements for this programme are as follows:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 37 hours per week, Monday to Thursday 8am – 4pm, early finish on Friday 3:30pm
Career progression:
Upon successful completion of the apprenticeship, there may be opportunities for full time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
Pre-employment checks:
All applicants should be aware that, upon a successful offer of employment, a full enhanced DBS check will be completed in line with safer recruitment practices. Right-to-work verification and an online social media screening will also be conducted in accordance with Keeping Children Safe in Education guidance.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!
