ApprentiStart Terms of Service

Last updated: 16 September 2026

These Terms explain the rules for using ApprentiStart as an apprenticeship seeker, employer or other user.

1. About these Terms

Welcome to ApprentiStart.

ApprentiStart is an online apprenticeship platform operated by ApprentiStart CIC, registered at Whitechapel Farm, Haydon Bridge, Northumberland, NE47 6DZ.

These Terms explain the rules that apply when you use ApprentiStart. They apply to people looking for apprenticeships, employers and other users of the website.

If you create an account, you may be asked to agree to these Terms. If you do not agree to them, you should not create an account or use services that require acceptance of these Terms.

Our Privacy Policy explains how we use personal information and should be read alongside these Terms.

2. What ApprentiStart does

ApprentiStart helps people discover apprenticeship opportunities and employers across the UK.

The Platform may include:

• apprenticeship vacancies;
• employer profiles;
• candidate accounts and profiles;
• saved jobs;
• job alerts;
• career information and guidance;
• links to employers' application websites; and
• promotional services for employers.

Some apprenticeship vacancies are obtained or aggregated from publicly available or third-party sources rather than posted directly by the employer.

ApprentiStart is not the employer or recruitment decision-maker for vacancies advertised on the Platform unless we expressly state otherwise.

3. Using ApprentiStart as a candidate

ApprentiStart is free for people looking for apprenticeships.

You can browse apprenticeship opportunities and career information without creating an account. Some features, including applying for certain vacancies, saving jobs and creating a candidate profile, may require you to register.

If you create an account or profile, please provide information that is accurate and relates to you. You are responsible for keeping your login details secure and should tell us if you believe someone else has accessed your account.

Candidate profiles are currently private and cannot be searched or viewed by employers through ApprentiStart.

If we introduce functionality in the future that allows employers to search or view candidate profiles, we will review the privacy implications and provide appropriate information and controls before introducing it.

ApprentiStart may be used by young people, including people under 18. We therefore design our candidate service with a high level of privacy protection. If you are unsure about anything we ask you to agree to or any information you are being asked to provide, you may wish to speak to a parent, carer or another adult you trust.

You can contact us at jo@apprentistart.org.uk if you have a question or concern about using ApprentiStart.

4. Apprenticeship vacancies

ApprentiStart aims to provide useful and current apprenticeship information, but vacancies can change quickly.

Some vacancies are supplied by employers and others are obtained from external sources.

We cannot guarantee that every vacancy will remain available, that all information supplied by third parties will always be complete or error-free, or that an employer will proceed with a particular recruitment process.

Where a vacancy links to an employer or recruitment website, you should check the information on that website before applying.

If you find a vacancy that appears inaccurate, expired, misleading or inappropriate, please contact us at jo@apprentistart.org.uk.

5. Applying for apprenticeships

Selecting Apply may take you to an external employer or recruitment website.

An Apply Click recorded by ApprentiStart means that someone selected the application link. It does not necessarily mean that an application was subsequently completed.

When you leave ApprentiStart and provide personal information directly to another organisation, that organisation's terms and privacy arrangements will apply to the information you provide to it.

ApprentiStart does not control employers' recruitment decisions and cannot guarantee interviews, offers, employment or any particular recruitment outcome.

Where an application is completed directly through functionality hosted on ApprentiStart, the information submitted will be made available to the relevant employer for the purpose of considering that application.

6. Job alerts

You may be able to create job alerts based on criteria such as location and the type of apprenticeship you are interested in.

Job alerts are intended to help you discover potentially relevant opportunities. We cannot guarantee that every alert will contain a suitable vacancy or that every relevant vacancy will be identified.

You can unsubscribe from job alerts at any time.

You do not need to agree to receive unrelated marketing in order to receive a job alert.

7. Saved jobs

Registered candidates may be able to bookmark or save vacancies.

Saving a vacancy does not reserve it or guarantee that it will still be available when you return. Employers may close, amend or withdraw vacancies at any time.

8. Employers

Employers using ApprentiStart must provide accurate and lawful information about their organisation and any apprenticeship opportunities they submit.

Employers are responsible for ensuring that information they provide to ApprentiStart about their organisation, vacancies and recruitment opportunities is accurate, lawful and not misleading or discriminatory. Employers must have the necessary rights to provide any logos, images, text or other materials supplied to ApprentiStart.

Employers are responsible for their recruitment processes, candidate communications, employment decisions and compliance with applicable employment, equality and recruitment requirements.

ApprentiStart may refuse to publish, promote or continue to display content where we reasonably believe it is unlawful, misleading, inappropriate, discriminatory or inconsistent with these Terms.

9. Employer and company profiles

ApprentiStart may display employer or company pages containing information about organisations and their apprenticeship opportunities.

Some employer information may originate from publicly available sources or information associated with aggregated vacancies.

Employers may be able to claim, create or enhance their company profile.

Employers supplying profile content are responsible for ensuring that information is accurate and that they have the right to provide any logos, images, text or other materials submitted.

10. Paid employer services

ApprentiStart may offer employers paid services designed to increase the visibility or reach of apprenticeship opportunities or employer brands.

The specific services included, price and any applicable duration will be shown before purchase.

Promotional services may include featured vacancies, priority placement, enhanced employer visibility, paid social promotion, campaign creative or other services described at the time of purchase.

Purchasing a promotional service does not guarantee a particular number of views, applications, interviews or hires.

ApprentiStart will provide paid services with reasonable care and skill and in accordance with the description provided at the time of purchase.

Where a service depends on information, materials or approvals from an employer, delays in providing these may affect delivery.

11. Contract formation, prices and payment

A contract for a paid employer service is formed when payment has been successfully completed and the purchase is confirmed.

Prices for paid services will be displayed before an order is placed. Any applicable VAT or other taxes will be shown as required.

Payment may be processed through a third-party payment provider such as Stripe. Employers are responsible for ensuring that billing and payment information they provide is accurate.

Details of the purchased service will be provided or made available to the employer.

12. When delivery starts

Delivery of a paid service begins when ApprentiStart starts work on, activates or incurs costs in connection with the purchased service.

13. Cancellations and refunds

An employer may cancel a paid service and receive a full refund if cancellation is requested before ApprentiStart has started delivering the service.

Once delivery has started, an employer may still request cancellation. Any refund will take account of the work already completed and any costs already incurred or committed by ApprentiStart in providing the service, including advertising spend where applicable.

If ApprentiStart is unable to provide a purchased service, we will offer an appropriate alternative, reschedule or extend the service where reasonable, or provide a refund for the part of the service that cannot be delivered.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded.

14. Paid social and promotional campaigns

Where a purchased service includes paid social media or other promotional activity, ApprentiStart will plan and deliver the campaign using reasonable care and skill.

Unless otherwise agreed, ApprentiStart may make reasonable decisions about campaign creative, advertising platforms, audience targeting, timing and delivery in order to provide the purchased service.

Campaign performance can vary and is affected by factors outside ApprentiStart's control. ApprentiStart does not guarantee any particular number of impressions, clicks, applications, interviews or hires.

Where advertising spend forms part of the purchased service, ApprentiStart will manage that spend as part of delivering the campaign.

15. Content you provide

You retain ownership of content that you provide to ApprentiStart.

You give ApprentiStart permission to use, store, reproduce and display that content only as reasonably necessary to provide and operate the service or to provide and promote the specific service you have requested.

For example, if an employer provides its logo and company description for an employer profile or promotional campaign, we may use those materials to provide that service.

You must have the necessary rights to provide content to us. We will not claim ownership of your content simply because you provide it to ApprentiStart.

16. Acceptable use

You must not use ApprentiStart to:

• break the law;
• provide deliberately false, fraudulent or misleading information;
• impersonate another person or organisation;
• harass, threaten or harm another person;
• attempt to gain unauthorised access to accounts, systems or information;
• introduce malicious software;
• scrape or collect personal information from the Platform without permission;
• interfere with the operation or security of the Platform;
• infringe another person's intellectual property or other rights; or
• use information obtained through ApprentiStart for unlawful, discriminatory or inappropriate purposes.

17. Protecting candidates

ApprentiStart is likely to be used by young people, including people under 18. We therefore take additional care when considering features involving candidate information.

Candidate profiles are private from employers under the current service configuration.

Employers and other users must not attempt to obtain, collect or use candidate information in ways that circumvent ApprentiStart's privacy or security controls.

Our handling of personal information is explained in our Privacy Policy.

18. External websites

ApprentiStart contains links to websites operated by employers and other organisations.

We do not control those websites and are not responsible for their content, availability, security, terms or privacy practices.

A link from ApprentiStart does not necessarily mean that ApprentiStart endorses everything provided by that organisation.

Users should review relevant information on external websites before providing personal information or entering into an agreement with another organisation.

19. Availability and changes to ApprentiStart

We aim to keep ApprentiStart available and working properly, but we cannot guarantee uninterrupted or error-free availability.

We may need to change, maintain, suspend or withdraw particular features.

Where a change materially affects a paid service that an employer has already purchased, we will take reasonable steps to avoid unfairly reducing the service that was agreed.

We may restrict or suspend an account where reasonably necessary for security, suspected misuse, breach of these Terms, protection of other users or compliance with legal obligations. Where appropriate, we will explain the reason.

20. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

ApprentiStart is responsible for providing its own services with the standard required by applicable law.

However, we are not responsible for recruitment decisions made by employers or for losses caused solely by information, actions or services provided by independent third parties outside our reasonable control.

For business users, to the extent permitted by law, ApprentiStart will not be responsible for indirect or consequential business losses arising from use of the Platform.

Nothing in these Terms affects any rights that cannot legally be excluded or restricted.

21. Intellectual property

The ApprentiStart website, branding, design and content created by ApprentiStart are owned by or licensed to ApprentiStart CIC.

You may use the Platform for its intended purposes but may not copy, reproduce, sell or commercially exploit ApprentiStart content without permission, except where permitted by law.

This does not affect ownership of content supplied by users or employers.

22. Closing or suspending an account

Candidates may ask us to close their account or exercise applicable rights in relation to their personal information. Our Privacy Policy explains those rights and how to contact us.

ApprentiStart may suspend or close accounts where reasonably necessary because of serious or repeated breach of these Terms, fraud, security concerns, unlawful activity or risk to other users.

23. Privacy and cookies

Our Privacy Policy explains how ApprentiStart CIC collects and uses personal information, including information relating to candidate profiles, job alerts and applications.

Where we use non-essential cookies or similar technologies that require consent, they are managed through our cookie consent controls. You can use the cookie settings provided on the website to manage your choices.

24. Changes to these Terms

We may update these Terms when ApprentiStart, our services or applicable legal requirements change.

The latest version will be published on the website with its revision date.

Where a change is material and affects registered users or an existing paid service, we will take reasonable steps to bring the change to the attention of affected users where appropriate.

Changes will not retrospectively remove rights relating to services already purchased where doing so would be unlawful or unfair.

25. Governing law

These Terms are governed by the laws of England and Wales.

Nothing in this section prevents an individual from exercising any rights they may have regarding where legal proceedings can be brought under applicable law.

26. Contact us

Questions about these Terms can be sent to:

ApprentiStart CIC

Whitechapel Farm

Haydon Bridge

Northumberland

NE47 6DZ

Email: jo@apprentistart.org.uk