Start your career strong! Earn, learn and thrive with Hastings Direct!
Salary - £26,230 with full‑time paid employment from day one.
Position – This is a permanent position with opportunities to progress internally over time.
Hours – Working Hours / Shift Patterns: You will work 37.5 hours a week, Monday to Friday, on a rotational shift pattern between 08:00 and 19:00.
Location - Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station.
Entry Requirements – Open to anyone that has completed an A level within the last 2 years, grade C or above.
Who you will be working with - Join our friendly Motor Claims team, where you’ll be supported every step of the way by:
A 10‑week training academy
Specialist coaches
Supportive team leaders and mentors
Wellbeing champions
A cohort of fellow apprentices
It’s a genuinely collaborative and friendly environment where you’ll get the guidance you need to thrive.
What is the role of a Claims Handler? - Our team supports customers when they need us the most. Our role is to be there for them following an incident and then to support their claims journey. The First Notification of Loss (FNOL) team are there to help customers log their claim and help them to navigate the process. We aim to do this by providing a great experience and being empathetic to their situation.
As a Claims Handler, you’re not only dealing with customers over the phone, you will also support elements of the first three days of their claim. Our teams are target focused and we balance a high-performance culture with high engagement and great opportunities to develop within Hastings.
Why this Apprenticeship? - This apprenticeship is the perfect launchpad for anyone ready to build a career with a forward‑thinking company. Hastings Direct is on a mission to become the UK’s best and biggest digital insurance provider, and we’re investing in the next generation through a structured, fully supported route into a sector packed with long‑term opportunity.
Future at Hastings Direct - This apprenticeship is just the start of a long and exciting career with Hastings Direct. After completing the programme, you could progress to:
Level 4 apprenticeships such as Insurance Professional, Counter Fraud, or other pathways.
Specialist roles across different areas of claims
Leadership, technical or customer‑focused positions
Qualifications - This is a Level 3 apprenticeship that includes a respected CII (Chartered Insurance Institute) qualification a nationally recognised benchmark in the industry.
You’ll gain high‑quality, career‑focused learning while earning a full salary in a permanent position. Many apprentices progress onto Level 4 programmes (equivalent to the first year of a degree).
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey.
For this position, we’re regrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions instead in order to remove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on a case-by-case basis.
For more information on the DCS, please visit our inclusive business page on our careers website: https://www.hastingsdirectcareers.com/what-we-offer/an-inclusive-business.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
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