Overview
We are excited to be recruiting 6 Customer Service Apprentices to join our friendly and dynamic team this September 2026.
By starting your career with Enterprise Mobility as a Customer Service Apprentice, you’ll do more than gain a nationally recognised qualification — you’ll take your first steps towards a rewarding long-term career within a global organisation.
If you’re enthusiastic, motivated to learn and confident communicating with others, this could be the perfect opportunity for you. You’ll receive comprehensive training, ongoing support and real hands-on experience, empowering you to make a genuine impact and build a future with us.
An apprenticeship is an excellent way to enter the industry. You’ll earn a salary, gain valuable workplace experience and develop professional qualifications – all at the same time.
About Enterprise Mobility
At Enterprise Mobility, we’re proud to be a family-owned, world-class organisation with a portfolio of leading brands in the UK, including Enterprise Rent-A-Car. Named a Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65 years ago into a global mobility leader.
Today, we operate across 95 countries, with nearly 90,000 team members, over 2.3 million vehicles, and a global turnover of $35 billion. Our purpose is clear: to advance the world, one journey at a time. Imagine where that journey could take your career.
Our success is built on our people. That’s why we invest heavily in development, internal progression and long-term career opportunities. Combined with our unwavering commitment to customer service, this makes Enterprise a truly exceptional place to work.
To find out more click here to explore some helpful blogs and employee stories on apprenticeships and see why Enterprise is such a great place to start your career.
Completing your apprenticeship with us comes with a wide range of benefits, including:
- A competitive starting salary of £17,850 per annum
- Fun & friendly working environment
- 33 days paid holidays a year plus 1 additional day for a personal celebration and another for charity work!
- Our ‘promote from within policy’ means you can go as far as your talent will take you
- Onboarded onto the Customer Service Specialist Level 3 Apprenticeship – a 15 month course, with weekly taught sessions delivered at Farnborough College, regular 1:1 support from industry expert Trainers
- Winning wardrobe vouchers at discounted rates
- Convenient town centre location with free parking or a short walk from Aldershot train station
- Well-equipped and professional office facility
- Discounted health and dental plan
- Opportunity to earn Awardco points and redeem on Amazon
If you’re ready to learn, grow and start building a successful career with a global employer, we’d love to hear from you.
Responsibilities
During the first stage of your career, you will learn everything about providing great customer service across multiple UK Contact Centre departments. Responsibilities will include:
- Providing exceptional customer service via the telephone and via written communication
- Providing administrative support to your team, departments and branches
- Updating internal databases and systems with a commitment to attention to detail
- Building internal and external relationships and communicating on a variety of levels
Qualifications
- A customer first mentality with great communication skills both verbally and written
- Good PC skills
- High level of attention to detail
- Enjoy working as part of a team
- Organisation skills
- Enthusiastic and willing to learn
- GCSE English & Maths grade 4 (C) or above
- A Levels or equivalent would be advantageous
- Must be able to commute to our Aldershot office and Farnborough College of Technology
- Due to funding restrictions applicants must be 18 or above on the 1st September 2026 and have lived in the UK for the last 3 years.
Additional Information
- Regardless of your socio-economic and educational background, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
- Please let us know about any accommodations you may need to participate in our recruitment process.
- Aldershot has great transportation links to other areas in Hampshire and Surrey such as: Farnborough, Farnham, Camberley, Fleet, Basingstoke, Guildford and Woking.
Please note that due to the nature of the role, successful applicants will require a security check which involves Financial Probity and Basic Criminality.
