ITVET Support Apprenticeship - Information Communications Technician Level 3
Application Deadline: 30 June 2026
Department: Service Desk
Employment Type: Apprentice
Location: Bishops Stortford, UK
Compensation: £17,000 / year
Description
Location: Bishops Stortford / Cambridge College
Apprenticeship Level: Level 3
Duration: 18 months
Are you passionate about technology and keen to start a career in IT support? At ITVET, we’re looking for an enthusiastic IT Support Apprentice to join our Service Desk team and learn the foundations of a successful career in IT.
This is a fantastic opportunity to gain hands-on experience in a real-world IT managed services environment while completing the Information Communications Technician Level 3 apprenticeship
Key Responsibilities
With training and support, you will:
- Act as a first point of contact for IT support requests via phone, email, and ticketing systems
- Log, update, and manage support tickets accuratel
- Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
- Escalate more complex issues to senior engineers in line with service levels
- Communicate clearly with clients, keeping them informed throughout the resolution process
- Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
- Support basic user administration tasks such as password resets and access requests
- Support project work and assist with project delivery as needed
- Follow IT security, data protection, and best practice processes
- Actively engage in apprenticeship training and continuous professional development
Skills, Knowledge and Expertise
Essential:
· A genuine interest in IT and technology
· A positive, reliable, and eager-to-learn attitude
· Good communication skills and a customer-focused approach
· Ability to work well as part of a team and follow structured processes
Desirable:
· GCSEs (or equivalent) in Math's and English.
· Any prior exposure to IT, technology, or customer service (through education, work experience, or personal interest)
Benefits
· A fully funded Level 3 IT apprenticeship with protected learning time
· Hands-on experience in a professional IT Managed Services environment
· Mentoring and support from experienced IT professionals
· Regular training and development opportunities
· A supportive, inclusive workplace culture
· £17,000 PA
· Pension (if you choose to opt in)
· Life Assurance
· Critical Life Cover
· Gym Membership
· Eye and Dental Vouchers
· Breakfast/Lunch in office
· Perk Stack - Benefits platform
If you’re looking to kickstart your IT career in a supportive, forward-thinking company, we’d love to hear from you.
This role is an apprenticeship position and is designed for individuals looking to learn, grow, and build a long-term career in IT support.
