ITVET Support Apprenticeship - Information Communications Technician Level 3

Application Deadline: 30 June 2026

Department: Service Desk

Employment Type: Apprentice

Location: Bishops Stortford, UK

Compensation: £17,000 / year

Description

Location: Bishops Stortford / Cambridge College

Apprenticeship Level: Level 3

Duration: 18 months

Are you passionate about technology and keen to start a career in IT support? At ITVET, we’re looking for an enthusiastic IT Support Apprentice to join our Service Desk team and learn the foundations of a successful career in IT.

This is a fantastic opportunity to gain hands-on experience in a real-world IT managed services environment while completing the Information Communications Technician Level 3 apprenticeship

Key Responsibilities

With training and support, you will:

Act as a first point of contact for IT support requests via phone, email, and ticketing systems
Log, update, and manage support tickets accuratel
Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
Escalate more complex issues to senior engineers in line with service levels
Communicate clearly with clients, keeping them informed throughout the resolution process
Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
Support basic user administration tasks such as password resets and access requests
Support project work and assist with project delivery as needed
Follow IT security, data protection, and best practice processes
Actively engage in apprenticeship training and continuous professional development

Skills, Knowledge and Expertise

Essential:

· A genuine interest in IT and technology

· A positive, reliable, and eager-to-learn attitude

· Good communication skills and a customer-focused approach

· Ability to work well as part of a team and follow structured processes

Desirable:

· GCSEs (or equivalent) in Math's and English.

· Any prior exposure to IT, technology, or customer service (through education, work experience, or personal interest)

Benefits

· A fully funded Level 3 IT apprenticeship with protected learning time

· Hands-on experience in a professional IT Managed Services environment

· Mentoring and support from experienced IT professionals

· Regular training and development opportunities

· A supportive, inclusive workplace culture

· £17,000 PA

· Pension (if you choose to opt in)

· Life Assurance

· Critical Life Cover

· Gym Membership

· Eye and Dental Vouchers

· Breakfast/Lunch in office

· Perk Stack - Benefits platform

If you’re looking to kickstart your IT career in a supportive, forward-thinking company, we’d love to hear from you.

This role is an apprenticeship position and is designed for individuals looking to learn, grow, and build a long-term career in IT support.

ITVET

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ITVET Support Apprenticeship - Information Communications Technician Level 3