Apprenticeship Coach (Level 3 & 4 – Financial Services)

Based: Home-based, with travel to London and employer sites as required
Salary: Salary will be discussed during the recruitment process
Hours: Permanent, Fulltime, 37.5 hours per week
Reports to: Apprenticeship Operations Manager

Role Overview:
The Apprenticeship Coach is responsible for supporting the successful progression and completion of Level 3 and Level 4 Financial Services apprentices.

The role focuses on coaching apprentices to develop and evidence their knowledge, skills and behaviours in the workplace, maintaining engagement, and working closely with employers to ensure the apprenticeship delivers meaningful impact for both the learner and the organisation.

This is a learner-facing delivery role with accountability for progress, employer engagement and readiness for Gateway and End-Point Assessment.

Key Responsibilities:
Apprentice Coaching & Progression

Coach apprentices to develop professional knowledge, skills and behaviours aligned to the apprenticeship standard.
Support apprentices to build high-quality portfolio evidence drawn from real workplace activity.
Promote effective reflective practice and professional development.
Monitor learner engagement and progress, intervening early where risk is identified.
Support apprentices to prepare for Gateway and End-Point Assessment.

Progress Reviews & Employer Engagement

Plan, lead and record regular tripartite progress reviews with apprentices and employers.
Work proactively with employers to identify appropriate workplace learning opportunities.
Reinforce employer responsibilities within the apprenticeship.
Challenge and escalate employer or learner non-engagement where progress is at risk.

Evidence, Records & Systems

Review portfolio evidence for relevance, quality and alignment to the standard.
Ensure off-the-job training activity is accurately captured and evidenced.
Maintain timely and accurate learner records within the e-portfolio and learner management systems.
Monitor, but not deliver, Functional Skills where applicable.

Safeguarding, Quality & Professional Practice

Provide first-line pastoral support and safeguarding guidance to apprentices.
Escalate safeguarding, wellbeing or engagement concerns in line with organisational procedures.
Contribute to quality assurance activity, self-assessment and inspection preparation.
Work collaboratively with colleagues across operations, compliance and quality functions.
Maintain continuous professional development relevant to the role and sector.

Person Specification:
Essential

Experience coaching, supporting or delivering apprenticeship learners.
Strong understanding of apprenticeship standards and End-Point Assessment requirements.
Ability to motivate and support learners against milestones and outcomes.
Confidence engaging with employers and workplace mentors.
Excellent organisational, communication and record-keeping skills.
Experience using e-portfolio or learner management systems.
Understanding of safeguarding responsibilities within an FE/apprenticeship context.

Desirable

Assessor or teaching qualification (e.g. TAQA, AET, or equivalent).
Occupational experience within financial services or a related professional services environment.
Experience working with Level 3 and/or Level 4 apprenticeships.
Familiarity with government-funded training provision.

Additional Information

The role requires flexibility to support learners and employers across different locations.
This job description reflects current requirements and may evolve in line with programme growth and development.

We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

Disclosure & Barring Service (DBS) Check
For regulatory purposes, the successful candidate will be required to undergo an Enhanced+Barring (Children) DBS check.

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To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered.

If you are shortlisted for interview, you will need to complete and submit an application form as part of our Safer Recruitment Policy. If you wish, you can submit the application with your CV and covering letter.

Please note: depending on the number of applications we receive, we may close this advert early. Due to the high volumes of applications we receive, it may not be possible to respond to applicants who are unsuccessful.

As part of your salary and benefits package, you’ll receive:

Lifestyle

Company pension plan
Private medical insurance
Life insurance
Perkbox membership

Life Balance

Work Your Way - flexibility that works for you
Generous holiday entitlements, increasing with length of service
Excellent maternity & paternity policies
Volunteering days
Birthday day off

Wellbeing & Support

Wellbeing Group programmes
Twice a year "wellbeing pass" to allow time for yourself
Employee Assistance Programme (EAP)

Walbrook Institute London

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Apprenticeship Coach (Level 3 & 4 – Financial Services)