Apprenticeship: Level 3 Information Communications Technician
Duration: Approximately 13 months, plus a 12-week End-Point Assessment period

Launch Your Career in IT!

Are you passionate about technology, enjoy solving problems, and want to build a career in IT? We are looking for a motivated and enthusiastic Information Communications Technical Apprentice to join the team.

This is an excellent opportunity to gain hands-on experience, develop practical technical skills, and work towards a recognised Level 3 apprenticeship while learning from experienced IT professionals.

You will play an important role in supporting our day-to-day IT operations, helping users resolve technical issues, maintaining computer systems, and contributing to the reliable and secure delivery of IT services.

No previous professional IT experience is necessarily required. We are looking for someone with a genuine interest in technology, a positive attitude, and a strong willingness to learn.

What Will You Be Doing?

As an IT Apprentice, you will receive training and support while developing your skills across a range of technical areas, including:

IT Support and Troubleshooting

Provide first-line support to users experiencing IT issues.
Help diagnose and resolve hardware, software, operating system, and connectivity problems.
Record support requests, document solutions, and escalate more complex issues when necessary.
Communicate professionally with users and keep them informed of progress.

Computer Systems and Hardware

Assist with setting up, installing, and maintaining computers, peripherals, and other IT equipment.
Support software installations, updates, system upgrades, and routine maintenance.
Help maintain accurate IT asset registers and equipment records.
Learn how to carry out remote troubleshooting and support.

Networking and Infrastructure

Develop practical knowledge of computer networks, routers, switches, wireless access points, and network cabling.
Assist with investigating network connectivity and performance issues.
Learn about IP addressing, network protocols, and the technologies that keep IT services running.

Cyber Security and Data Protection

Follow information security policies and safe working practices.
Help maintain secure systems, devices, and user access.
Develop an understanding of cyber security threats, vulnerabilities, and protective measures.
Support data protection, backups, and recovery procedures, and promptly report suspected security incidents.

Cloud Technologies and Technical Projects

Learn about cloud-based applications, storage, and infrastructure services.
Use diagnostic tools and system information to investigate technical issues.
Assist with testing, basic scripting, automation, and system improvements.
Contribute to IT projects and activities that improve service reliability.

Documentation and Administration

Maintain accurate records of IT incidents, support activities, equipment, and system changes.
Follow established procedures and help keep technical documentation up to date.

Organise assigned tasks, meet agreed deadlines, and contribute to continuous improvement.

What Are We Looking For?

We are looking for someone who is enthusiastic about technology and keen to develop a career in IT.

Essential Skills and Qualities

A genuine interest in IT, computers, and technology.
A willingness to learn new skills and undertake structured training.
Good communication and interpersonal skills.
A logical, methodical approach to problem-solving.
Good organisational skills and attention to detail.
The ability to work independently on assigned tasks and collaboratively within a team.
A professional, positive, and customer-focused attitude.
A willingness to follow instructions, procedures, and information security requirements.
Commitment to completing the apprenticeship and developing professionally.

Desirable Experience

Basic knowledge of computer hardware, software, or operating systems.
Familiarity with Microsoft Windows and common business applications.
An interest in computer networks, cloud technologies, or cyber security.
Previous customer service, teamwork, or technical support experience.
An IT-related qualification or relevant practical experience

What Will You Learn?

You will work towards a Level 3 Information Communications Technician Apprenticeship, combining practical workplace experience with structured learning, coaching, and regular progress reviews.

Your training will cover areas such as:

IT support and technical troubleshooting.
Computer systems, operating systems, and hardware.
Networking fundamentals and network infrastructure.
Cloud technologies and services.
Cyber security and data protection.
Testing, diagnostic tools, scripting, and automation.
Technical documentation and professional workplace skills.
Portfolio development and End-Point Assessment preparation.

You will be supported by your line manager and Development Coach throughout your apprenticeship, helping you build the knowledge, practical skills, and professional behaviours needed to succeed in an IT career.

What Makes This Opportunity Great?

Earn while you learn: Gain valuable workplace experience alongside your apprenticeship training.
Learn from experienced professionals: Receive guidance, coaching, and practical support from the IT team.
Develop in-demand technical skills: Build knowledge across IT support, networking, cloud services, and cyber security.
Gain a recognised qualification: Work towards a Level 3 Information Communications Technician Apprenticeship.
Build your future: Develop a strong foundation for a long-term career in IT.

Who Should Apply?

This opportunity is ideal for someone starting their career, a school or college leaver, or anyone looking to enter the IT profession through an apprenticeship.

If you are curious about how technology works, enjoy helping people, and are eager to learn, we would love to hear from you.

Start building your future in technology today!

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Information Communications Technical Apprentice