Overview

Job title:

PMO Support Apprentice

Reporting to:

PMO Admin Team Lead

Responsible for:

N/A

Based at:

Fully Flexible Remote Working (link location – Bay House, Portsmouth, 1-2 days per week)

Scope:

This is an entry-level apprenticeship opportunity within the PMO function, designed to support the successful candidate in developing strong business administration, project support and operational coordination skills while completing a Level 3 Business Administrator Apprenticeship qualification.

The role is responsible for supporting the day-to-day BAU administration of the PMO function, alongside related data cleansing and reporting activities. The apprentice will gain hands-on experience across project administration, finance processes, reporting, stakeholder communication and resource coordination within a fast-paced technology and delivery environment.

Responsibilities

As a PMO Support Administrator Apprentice, you will work closely with the PMO Analyst teams and Delivery Operations Manager to support administrative activities in line with defined policies, procedures and best practices. Alongside your day-to-day role, you will complete a Level 3 Business Administrator Apprenticeship, with dedicated learning time provided to support your development.

Key responsibilities include:

Supporting the PMO Analyst teams and Delivery Operations Manager with administration, record-keeping and reporting activities
Learning and supporting project tracking processes within PSA tools (currently Changepoint)
Assisting with user set-up and maintenance using HR and recruitment data
Supporting project setup activities and maintaining accurate project records
Assisting with project administration, monitoring and reporting
Creating, tracking and managing customer purchase order spend
Supporting the maintenance of accurate time, burn and status reporting
Assisting with resource planning activities where no Project Manager is allocated
Updating systems with planned absences including holidays and training
Assisting with invoicing processes, billing milestone tracking and customer timesheet management
Supporting the collation and validation of timesheet information
Monitoring customer portals for purchase orders and escalating where appropriate
Assisting with creation of draft invoices and rechargeable expense invoicing
Producing reports and management information for stakeholders
Supporting onboarding and offboarding activities for resources and maintaining accurate master data
Managing and prioritising the PMO mailbox
Organising meetings and documenting minutes/actions
Supporting the production of project and resource reporting
Assisting with maintenance of the PMO SharePoint and Teams sites
Contributing ideas for continuous improvement and process efficiency

During the apprenticeship, the successful candidate will also develop skills in:

Communication and stakeholder management
Business processes and operations
Data handling and reporting
Time management and organisation
Problem solving and continuous improvement
Professional behaviours and workplace collaboration

Qualifications

Candidates must:

Be eligible to work in the UK
Meet apprenticeship funding eligibility requirements
Not already hold a qualification in a similar subject area at the same or higher level

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PMO Support Apprentice