Job Introduction

Bellway is a FTSE 250 house builder, headquartered in Newcastle upon Tyne, which operates 20 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand, selling over ten thousand homes a year. We have been running apprentice and graduate programmes since 2020, as part of our commitment to attract a diverse range of skilled Future Talent individuals, to contribute to the continued growth and success of our business in a wide range of roles.

Kickstart Your Career with Bellway – Customer Care Maintenance Apprentice Opportunity

At Bellway, our people drive our success. We’re committed to creating an inclusive, supportive workplace where everyone can thrive. We offer flexibility and adjustments to help you succeed - just ask us how.

We’re excited to welcome the next cohort of our Apprenticeship Programme, starting 3rd September 2026. We are recruiting for Customer Care Maintenance Apprentices in the North East Division – Gateshead.

Your Role

You’ll work in our Customer Care team and learn to:

Diagnose and carry out inspections, maintenance and remedial works of new homes
Log completed maintenance and follow up where required
Complete and return job sheets to the Customer Care department
Maintain regular contact with the Customer Care department to update them on any further work required
Effectively communicate with customers about the outcome of any inspections or maintenance work completed and answer any questions

Career Pathways

Upon completion of the programme, subject to business need and performance, you may have the opportunity to continue your future with Bellway, where Customer Care Maintenance career paths may include:

Maintenance Operative
Maintenance/Inspections Manager

What You’ll Gain

A nationally recognised Level 2 Property Maintenance Operative
Transferable skills like leadership and communication
Experience with a 5* housebuilder
A strong professional network
Insight into the housebuilding industry

Your Package

Starting salary £18,000. Increases will be awarded from 6 months in line with performance milestones.
Annual bonus
25 days holiday + bank holidays (option to buy 5 more)
Pension, life assurance, ShareSave scheme
Cycle to work scheme
Discounts via our benefits platform

What We’re Looking For

GCSE Maths & English (Grade 4/C+) or willingness to complete Level 2 functional skills
As part of the requirements of the role, you will be required to have a driving license after year one
Willingness to travel and stay away occasionally
Flexible and eager to learn
Applicants must have the legal right to work in the UK, as this role is not eligible for visa sponsorship. You will therefore be asked to complete an eligibility check during the recruitment process.

Behaviours we value:

At Bellway, we have identified five competencies that we believe are essential to effective performance in our Company. These are:

Great Communication
Effective Collaboration
Always Listening
Taking Ownership
Flexibility

Throughout the recruitment process, you will be assessed on how well you demonstrate these competencies.

How to Apply

Online Application – complete the application form online to submit your details. This will then be screened against our five core competencies.
Careers Conversation – a short chat about your suitability
Final Interview – face-to-face with the hiring manager, either at a divisional office or on-site

About the Apprenticeship

Qualification

Level 2 Property Maintenance Operative

Training

Your apprenticeship will be delivered by:

New College Durham if you are based in our North East Division
United Colleges Group if you are based in our North London division

Duration

24 months, plus End Point Assessment

Location

Across your allocated division (travel required)

Why Join Our Apprenticeship Programme?

Our Apprenticeship Programmes are designed to attract and develop talented people who want to build a successful future in construction. You’ll gain real experience on live building sites, learn from experts in the field, and develop the skills needed to progress your career with us - all while earning and working towards a nationally recognised qualification.

This is a fantastic opportunity to begin a hands-on, rewarding career in the construction industry while gaining a recognised qualification.

Proud to Be Part of the 5% Club

We’re delighted to share that Bellway has recently been awarded Gold Member status by the 5% Club - a recognition of our strong commitment to delivering an outstanding apprenticeship experience.

The 5% Club is a nationwide movement of employers dedicated to creating high‑quality ‘earn and learn’ opportunities across the UK. By championing apprenticeships, we’re helping to grow future talent while supporting people to build rewarding careers.

We anticipate high volumes of applications, which may result in early closure of this role. We encourage you to apply as soon as possible to avoid disappointment.

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