IT Solutions Apprenticeship at North Walsham High School
**Please note, this role is to start in September 2026, interviews will take place late August/Early September**
We’re seeking an enthusiastic and motivated IT Solutions Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.
Apprenticeship Overview:
- Salary: £8.00 an hour, Automatic pay increase after one year on programme for 19+ year olds
- Working Week: Monday- Thursday 8am - 4pm, Friday 8am - 3.30pm
- Hours: 37 hours per week
- Duration: 18 months
- Level 3 IT Solutions Apprenticeship standard qualification
- Online training supported by our dedicated tutor
- Location: Spenser Avenue, North Walsham, NR28 9HZ
- Website: https://www.nwhs.uk/
As an IT Solutions Apprentice, you will:
- Maintain reliable internet and network connectivity across the Trust
- Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
- Install and configure hardware/software on workstations and devices
- Set up and manage user accounts in Microsoft 365, MIS, and other systems
- Maintain and contribute to an IT knowledge base for future problem-solving
- Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
- Carry out routine maintenance, replace consumables, and complete minor repairs
- Keep accurate inventories and security mark equipment
- Monitor and maintain network security, ensuring safe and appropriate use
- Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
- Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
- Set up and operate AV equipment for assemblies, school events, and performances
- Film, edit, and produce video content for internal and external use
- Liaise with suppliers for AV equipment hire or purchase
- Provide technical support for IT-related projects across the Trust.
- Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
- Assist with examination material preparation and submission
Skills, qualities and Desirable knowledge:
- Passion for technology and problem-solving
- Strong communication and interpersonal skills
- Organised, adaptable, and able to prioritise tasks
- Able to work independently and as part of a team
- A calm, helpful, and customer-focused approach
- Microsoft 365, Microsoft Office, and basic networking
- Active Directory and Adobe Creative Cloud
- Hardware assembly, maintenance, or upgrades
- AV equipment setup and video editing
**Please note, this role will involve working between 2 sites - North Walsham High School and Millfield Primary, NR28 0ES**
Qualifications:
- GCSEs in English and Maths at grades 4–9 (A*–C) desirable
Skills and Personal Qualities:
- Patience, sensitivity, and a calm, caring nature
- Enthusiastic about supporting children's learning and development
- Flexible, adaptable, and a team player
- Strong verbal communication skills
- Good active listening and interpersonal skills
- Ability to follow instructions and use initiative
- Confident using basic IT systems or handheld devices
- Interest in education and understanding people’s behaviours and needs
What is the expected career progression after this apprenticeship?
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
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