Evri Group is the UK’s premier parcel delivery business, uniting four distinct brands—Evri, Evri Premium, a network of DHL, UK Mail and Irish e-commerce specialist Coll-8—to deliver more than 1 billion parcels and letters annually across the UK and to over 200 global destinations. With 12,000 colleagues, 30,000 couriers and drivers, 8,000 vehicles, and a nationwide network of hubs, depots and fulfilment centres, we combine over 50 years of expertise with the scale and flexibility to support everyone from casual senders to SMEs and major retailers. Driven by our friendly, ambitious and diverse people, we are passionate about delivering exceptional service and offer exciting opportunities across the Evri Group.
Hours: Monday – Friday 09:00am – 5:30pm
Location: Working every Tuesday and Thursday in our office in Morley and 3 days working from home.
Salary: £25,846.76 with the opportunity to earn commission
Working in the Telesales Team, your primary responsibility will be to achieve your individual sales targets for volume and revenue in line with the strategy of the business for size of customer and product mix. You will be responsible for generating your own leads and developing a pipeline to convert into new clients within a defined area.
You will be accountable for:
- Identifying and developing a personal prospect pipeline of sufficient quality and quantity to deliver against monthly, quarterly and annual volume and revenue targets as set by the business
- Meeting all set KPI’s and achieving productivity targets
- Managing and recording sales activity and sales process through the EVRi CRM System
- Onboarding new clients in a timely manner to meet projected go-live dates.
- Ensuring all new clients have a full understanding of EVRi Customer Service processes and have all the tools and contacts required to self-serve across all areas of the business
- Monitoring the performance of new clients to ensure they trade to profile across all products and services within 4 weeks of go-live.
- New clients are ready to handover within 6 weeks of trading
- Resolving escalations and account queries
- Working with local operations team to promote new client awareness and to ensure expected level of service is achieved.
Requirements
- GCSEs – C (4) or above in English, Science and Maths, plus three non-core subjects at C (5) or above
- Personable and approachable, with a genuine interest in helping businesses succeed.
- Curious and eager to learn, with a proactive attitude.
- Organised and adaptable, able to manage multiple tasks while keeping a positive outlook.
- A great communicator, both in writing and over the phone.
- Resilient and solution-focused, ready to tackle challenges with creativity.
- Is organised but flexible, able to juggle priorities without losing the human touch.
- Feels comfortable and confident on the phone, enjoying conversations that build trust and rapport.
- Basic IT skills and familiarity with Microsoft Office.
Evri Group for everyone
We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.
We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.
Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.
At Evri Group, everyone is welcome.
