The
Site Admin and Liaison Apprentice will work in our site office and will report
to the Project Manager as well as Higgins Managing RLO. The role entails producing
reports, newsletters and resident communication in a range of digital and
traditional formats. There will be residents’ events hosted face to face as
well as community engagement initiatives to support alongside completing
general administrative functions for the project.A key function of this role is the assembly
of the site report for the monthly site meeting and all associated
administration, such as logging and reporting complaints, compliments and
enquiries. Your role will be to support the engagement between the construction
processes and the needs of the community to ensure the smooth completion of
works and transparent communication, building trust with local stakeholders.
Main duties/Responsibilities:
¬General administration duties including filing, typing
memos, letters and reports.
¬Arrange meetings and providing refreshments as
required.
¬Answering and handling telephone calls, message taking
and maintaining a log of complaints/issues.
¬Upload and scan data and assist site-surveying
department.
¬Distribute letters and emails.
¬Support with community engagement, newsletters,
posters and events
¬Provide support
to Project Manager, Social Value, Resident Liaison Officers and site team.
¬Organising and
delivering community engagement sessions, outreach and drop in surgeries for
residents
¬Supporting with
social value objectives for the project
¬Resident surveys
as required
¬Being available
and responsive
¬Organising
meetings
¬ The successful
candidate will be dealing with confidential information which should not be
disclosed to a third party who may live or work in the area.The person should have the maturity to work
within such a framework
Requirements
Training Requirements:
To undertake the
apprenticeship qualification, and the associated end point assessment within
the expected duration for the role
Apprenticeship: Customer
Service Practitioner Level 2
Duration - The apprenticeship will take a minimum of 12 months to complete
Entry requirements - Apprentices will be required to have or achieve level 1 English and Maths
(equivalent to GCSEs at grades D to G) and to have taken level 2 (equivalent to
GCSEs at grades A* to C) English and Maths tests prior to completion of their
Apprenticeship.
www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner
