Planned Preventive Maintenance (PPM)
Routine, scheduled tasks that keep building systems compliant, efficient, and safe.
Typical Daily Activities
• Carrying out scheduled checks on plumbing assets (e.g pumps, valves, water heaters, calorifiers, cold-water storage tanks).
• Flushing systems to maintain water hygiene and comply with L8/ACOP (legionella control).
• Testing and recording temperatures at sentinel taps and other designated outlets.
• Inspecting and cleaning strainers, filters, and traps to ensure good water flow.
• Servicing TMVs (Thermostatic Mixing Valves) — stripping, cleaning, descaling, and recalibrating.
• Checking for leaks, corrosion, and wear and reporting early signs of failure.
• Updating CAFM system logs, completing job sheets, and ensuring compliance records are accurate.
• Coordinating with site teams to plan maintenance in operational areas with minimal disruption.
Reactive Maintenance
Responding to unplanned issues, breakdowns, and urgent jobs across the estate.
Typical Daily Activities
• Responding to leaks, burst pipes, or water ingress issues.
• Unblocking toilets, sinks, gullies, and drainage systems as needed.
• Diagnosing and fixing faulty pumps, heaters, pipework, or fittings.
• Isolating water supplies to prevent property damage in emergencies.
• Repairing or replacing fixtures and sanitaryware (taps, traps, flush valves, cisterns).
• Addressing hot water failures or lack of flow/pressure issues.
• Working closely with soft services, security, and FM coordinators to manage areas safely during repairs.
• Documenting all reactive work in the CAFM system, including follow on works if needed.
Project Work
Non urgent, planned installation or upgrade works, either standalone or part of capital projects.
Typical Daily Activities
• Installing new plumbing systems for refurbishments, refurb fit-outs, or space changes.
• Upgrading fixtures (washrooms, kitchenettes, commercial bathrooms).
• Replacing sections of old pipework
• Fitting new pumps, water heaters, booster sets, or dosing equipment.
• Coordinating with other trades such as electricians, builders, and HVAC engineers.
• Reading and working from drawings or schematics.
• Ensuring installations meet building regs and water authority standards.
• Testing and commissioning new systems before handover.
• Updating asset lists and ensuring new equipment is added to PPM schedules.
Typical Project Scope
• Bathroom refurbishment
• Commercial kitchen upgrades
• Pipe rerouting for office reconfigurations
• Water system modernisation
• Sustainability upgrades (low flow fixtures, sensor taps)
