Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
HR Assistant (Apprentice)
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We'renot just hiring —we'reinviting you to build the future with us. Ifyou'recurious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract:Initially a Fixed term contract for15months to cover the lifetime of the apprenticeship. On successfully passing your apprenticeship qualification, we are committed to offering a suitable permanent position.
Working hours:35 hours per week is full time.As an apprentice you will be spending 20% of your time on off-the job learning, which includes attending lectures/tutorials with your training provider.
Location:Exchange Tower, Docklands, London
Reporting to:People Hub Manager
By joining our team,you'llenjoy the best of both worlds – hybrid working and the collaboration of a great officeenvironment.Ourhybrid policy sees us all working at least four days across a fortnight in the office.As well as extensive opportunities for personal and career development.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
Our HR team plays a crucial role in driving business success through our people. The HR function supports all people-related activities, including strategy & policy, employee relations, recruitment, reward, learning & development, performance management, and wellbeing.
To be considered for this role,you’llneed to show us thatyou’vegot the skills and capabilities.You’llhave to meet the followingminimumcriteria:
Why You'll Love WorkingwithUs:
We are avaluesled organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here:https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We also offer an attractive, competitive salary and flexible benefits to suit our people.Here’sa list of some of the many benefits and perks you can get for working with us:
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
To apply, please upload a current CV, which includes your qualifications. If you are still studying add your predicted grades. We will bereviewingyour qualifications to ensure you are eligible for the apprenticeship you have applied for.
If you do not hold the required qualifications, you will not be eligible for this Apprenticeship
Applications need to besubmittedby15thJune 2026.Due to high application numbers this advert may end earlier than the date specified, so pleasedon'tdelay and apply now!
Once you have applied, the recruitment process is as follows:
Online tests:The team will review your qualifications once the job advert has closed. If you meet therequirements,you will be emailed the teststo complete, which must be completed within 72 hours. The tests are:
· Cognitive Ability test to assess your problem solving, critical thinking & attention to detail
· Workplace Behaviour Assessment, to evaluate ifyou’dbe happy in the role applied for.
On-demand Video interview:If you pass thepreviousstage,you will be sentanon-demand videointerviewto complete. This is your opportunity to tell us why you have applied for an apprenticeship, and how you feel you would be a good fit for the apprenticeship you applied for. You have 72 hours to complete this step. If you are successful, you will be invited to an interview.
We partner with Criteria to deliver the assessments & video interview. You can visittheir websiteto learn more about the platform & read their privacy notice.
Face to face interview:If you are successful after theon-demandvideo interview, you will be invited to an interview with your future team. Here we are looking to understand if you have the skills to excel in the apprenticeship. It is also your opportunity to learn more about the Financial Ombudsman Service & whatyou’llbe doing as an apprentice.
A full job profile is available on request and will be provided to candidates shortlisted tothe candidates that have been shortlisted to the on-demand Video interview
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all teamWe view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
Don’tmiss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If wedeterminethat your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
