The Site Admin and Liaison Apprentice will work in our site office and will report to the Project Manager as well as Higgins Managing RLO. The role entails producing reports, newsletters and resident communication in a range of digital and traditional formats. There will be residents’ events hosted face to face as well as community engagement initiatives to support alongside completing general administrative functions for the project. A key function of this role is the assembly of the site report for the monthly site meeting and all associated administration, such as logging and reporting complaints, compliments and enquiries. Your role will be to support the engagement between the construction processes and the needs of the community to ensure the smooth completion of works and transparent communication, building trust with local stakeholders.
Main duties/Responsibilities:
¬ General administration duties including filing, typing memos, letters and reports.
¬ Arrange meetings and providing refreshments as required.
¬ Answering and handling telephone calls, message taking and maintaining a log of complaints/issues.
¬ Upload and scan data and assist site-surveying department.
¬ Distribute letters and emails.
¬ Support with community engagement, newsletters, posters and events
¬ Provide support to Project Manager, Social Value, Resident Liaison Officers and site team.
¬ Organising and delivering community engagement sessions, outreach and drop in surgeries for residents
¬ Supporting with social value objectives for the project
¬ Resident surveys as required
¬ Being available and responsive
¬ Organising meetings
¬ The successful candidate will be dealing with confidential information which should not be disclosed to a third party who may live or work in the area. The person should have the maturity to work within such a framework
Requirements
Training Requirements:
To undertake the apprenticeship qualification, and the associated end point assessment within the expected duration for the role
Apprenticeship: Customer Service Practitioner Level 2
Duration - The apprenticeship will take a minimum of 12 months to complete
Entry requirements - Apprentices will be required to have or achieve level 1 English and Maths (equivalent to GCSEs at grades D to G) and to have taken level 2 (equivalent to GCSEs at grades A* to C) English and Maths tests prior to completion of their Apprenticeship.
www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner
Person Specification - Skills, Qualifications and Experience
Must Have
Desirable
ü Good IT skills to include Word, Excel, Outlook and the internet
ü Well organised and accurate
ü Good communication skills – written and verbal
ü Experience responding to customer or resident queries
ü Empathy and patience
ü Team work skills
ü Ability to work under pressure
ü Previous experience of working in a customer service, office environment or similar
ü Confident at using own initiative and working with minimal supervision.
ü CSCS card
