Company Description

At Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.

Job Description Summary
Description
- Provide administrative support across the Network OperationsTeam
- Responding to incoming telephone & Email requests from Customers, Zayoteamsand 3rd parties
- Raisingand processingTickets- Access, Trouble and Maintenance
- Arranging and coordinating access to Zayo & 3rd party sites
- Ticket queue management and coordination
Key Skills and Experience:
- Proactive mindset & attitude to ensure customer satisfaction is in everything we do.
- Pragmatic and analytical approach to problem solving
- Confident and able to challengeexistingprocesses.
- Ability to communicate effectively with in & out-sourced suppliers or partners
- Excellent communication; written & verbal
- Outstanding confidence,initiativeand organisational skills
- Proficient inO365
- Remain flexible and adaptable to any change in business needs or requirements
  Rewards:
  Competitive compensation
  Excellent benefits including health and life insurance
  Fitness membership discounts
  Generous paid time off policy including paid parental leave
  Reporting to:SeniorManager, EU Network Operations Centre (NOC)
  Location:London, UK

UK Rewards

Competitive compensation including annual incentive plan
Hybrid working
Excellent benefits including health, disability and life insurance
Pension with higher employer contributions up to 8%
Retail and fitness membership discounts
Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum
Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Zayo Europe

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