Business Support Apprentice - Ref: CH03026

This opportunity is offered as a Fixed Term Apprenticeship Contract for 2 years.

National Minimum Wage for Age:
21 +: £24,772 per year
18 to 20: £21,144 per year
Under 18: £15,588 per year

Do you have an interest in developing a career in Business Administration?
Does working towards a qualification while gaining hands on experience appeal to you?

If so then we have a great opportunity for Apprenticeships within our Administration and Business Support team which would provide the chance to gain the skills, experience and knowledge in a busy team whilst working towards a nationally recognised qualification.

As an apprentice you will:

Work alongside experienced staff
Gain job specific skills
Earn a wage and receive holiday pay
Study towards a related qualification

The successful candidate will learn and assist in all elements of administration including carrying out day to day customer service, financial management and general administration duties, along with minuting a range of meetings. Our offices are very busy, fast paced and deal with a multitude of visitors of all ages, as such the role requires the post holder to be very customer focussed, professional, friendly and a desire to help and take ownership of queries to ensure family, children and young people are supported. The role can at times deal with sensitive, highly confidential and on occasion distressing information.

The posts are fully office based within one of the Children’s Services buildings across the borough of Walsall. The successful candidate(s) will be expected to cover at other offices as and when required.

We are seeking individuals with GCSE (Grade C or above, or equivalent) in English and Maths.

The appointed person will be required to complete one day per week of training either onsite or within a training provider environment.

Training will be provided on the job through our Training Provider, there will be a requirement to undertake 20% off job training and you may need to work towards Functional Skills.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For more information contact Vanessa Smith, Business Support Team Leader at Vanessa.Smith@walsall.gov.uk

Note the successful candidates must be eligible to complete a level 2 or level 3 Business Support apprentice training course.

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 30th June 2026.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

Walsall Council

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Business Support Apprentice - Ref: CH03026