Housing, Health & Wellbeing Apprentice

Location: Severn House Mandale Park Belmont County Durham DH1 1TH

Salary:£10.85 per hour

Contact- Fixed term contract for duration of apprenticeship-16/06/2028

Hours: 37 hours per week Monday to Friday

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the role

To contribute effectively as part of a team while developing the skills and knowledge required to deliver holistic support and case management to individuals with identified housing, health, and wellbeing needs. The role involves engaging directly with members of the community to provide guidance, information, and access to appropriate services, supporting them to improve their overall outcomes.

Duties include;

To study towards and achieve the Community Health and Wellbeing Worker Level 3 Apprenticeship Standard and complete required training to fulfil all other key accountabilities set out below.
Work closely with the full range of workers and skills within the service teams, including external agencies, family members and significant others as appropriate.
Assist Support Coordinators to carrying out comprehensive assessments with service users.
Work towards leading effective case management for allocated service users, including on-going processes such as risk assessments, risk management plan, support planning and safeguarding. This includes the effective use of an online case management system.
Providing support and helping service users access housing, healthcare, benefits, and wellbeing services.
Building trust with the people you support
Supporting the delivery of housing, health and wellbeing focused group sessions.
Encouraging positive health and wellbeing and independence.
Working with a wide range of services including housing officers, support workers, and healthcare teams.
Undertake continuing professional development including participating in supervision, performance reviews and attending training as/when required.

What you'll need to succeed in the role;

Functional skills (Maths & English) Level 2 (essential)
Ability to use Microsoft Office programmes(essential)
Good communication & empathy(essential)
An interest in supporting others in relation to housing, health and wellbeing.

To view the full job description please click here

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
Pension scheme with 4.5% employer contribution, matched up to 6.5%
Life assurance (3× annual salary)
Enhanced sick pay and family-friendly pay
Birthday leave and the option to buy up to 5 extra days’ annual leave
Professional fee reimbursement for relevant qualifications
24/7 online GP access and Employee Assistance Programme
Recognition and long service awards via our Way to Go and Aspirations portals
£500 Recommend a Friend bonus
Cycle to Work scheme and Credit Union membership
Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-07-20

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