About the Role
We are looking for a motivated and enthusiastic Business Administration Apprentice to join our Business Support team. This is an exciting opportunity to gain hands on experience across a variety of business functions while completing the Business Administration Level 3 Apprenticeship Standard.

As an apprentice, you will rotate through different areas of the organisation, developing essential skills in administration, customer service, communication, and stakeholder support. You will play a key role in ensuring the smooth running of Harbour House, acting as a first point of contact for visitors, colleagues, and external partners.

This apprenticeship will be for a duration of 15-months plus end point assessment.

Key Responsibilities

Switchboard Support - Answer and direct internal and external calls promptly, professionally, and with excellent customer service
Front of House Duties - Meet and greet visitors and employees, ensuring all security procedures are followed
Administrative Processes - Follow Central Admin procedures and identify opportunities for improvement
Post & Parcel Handling - Assist with incoming/outgoing mail, parcel coordination, and distribution across the Port
Event Coordination - Support the planning of internal events, including pension presentations, catering, and travel arrangements
Data Processing - Record, manage, and present information in various formats while ensuring compliance with relevant legislation
General Administrative Support - Assist with record keeping, bulk mailings, and ad hoc tasks for internal stakeholders
Lost & Found Management - Log, store, and manage lost/found property, ensuring accurate records and effective handling of ownership claims
Health & Safety Compliance - Support security and safety procedures including CCTV, fire alarms, and incident reporting
IT & Maintenance Reporting - Log new cases, monitor progress, and ensure timely resolution
Key Register Management - Issue keys and maintain accurate records
Support for Work Placements - Provide guidance to students or trainees on placement

About You
Required skills and qualifications

GCSEs (or equivalent) in Maths and English at Grade 4 or above, or demonstrable competency.
Confident using Microsoft Office applications.
Previous office experience is helpful but not essential.
A driving licence is desirable but not required
Excellent customer service skills.
Able to remain calm and professional under pressure.
Strong verbal communication skills, both face to face and over the phone.
Understanding of business context and stakeholder needs.
Problem solving mindset with an eye for improvement.

Why Join Us?
This apprenticeship offers a unique opportunity to gain real world experience in a dynamic environment at one of the UK’s most iconic ports. You’ll develop valuable skills, receive dedicated support, and build a strong foundation for a future career in business administration.

Hours of work: Monday - Friday 37.5 per week (1 day per week at college)

Salary: £15,600p/a

Benefits

Working within a very diverse multi-disciplined environment
Exciting place to work
Working with a fantastic team
You will have your own mentor that will help you in achieving your goals
You will have your own training plan to grow your own skills set
Plus
5 weeks annual leave + bank holidays (pro rata)
Generous contributory pension scheme
Employee assistance programme
3rd party discounts
Benefits and reward platform
Free Parking
Employee volunteering scheme

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years) and there will be a pre-employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.

Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.

All applications are reviewed by our team — we do not use AI for screening.

Closing date: 17 July 2026 at 5pm

Port of Dover

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Business Administration Apprentice