Who we are?

Healthcare 21 is a sales, marketing, and technical services company. Our purpose is to improve people’s lives by being a leading and value adding player in Life Science. We are high growth company that aims to be the partner of choice for our global healthcare suppliers; deliver on our promises to our customers across hospitals and the wider community; and promote ownership within our employees to be the best at everything they do.

Want to know more about what to expect from a working life in Healthcare21, then click here.

Job snapshot

Healthcare 21 is seeking an Apprentice Repair & Service Support Engineer to support the growing service and repair functions across the business.

Working alongside experienced technicians, engineers and service personnel, the apprentice will develop the practical and administrative skills required to support the repair, calibration, servicing and logistics of medical equipment. The role combines hands-on workshop experience with a structured apprenticeship program, providing a clear pathway into a technical service career within Healthcare 21.

The apprentice will be based at the HC21 Service Centre in Basingstoke and will receive full training, mentoring and support throughout their apprenticeship. This will include attendance at college or training provider sessions, completion of coursework and

assessments, and practical workplace learning across multiple service disciplines.

The successful candidate will play an important role in supporting workshop operations, maintaining service records, assisting with repairs and ensuring equipment is processed efficiently and accurately in line with company procedures and regulatory requirements.

Key Responsibilities & Competencies:

Not limited to but will include:

Apprenticeship Responsibilities

Attend college, training provider sessions and all apprenticeship activities as required.
Complete all coursework, assignments, assessments, and apprenticeship portfolio requirements within agreed timescales.
Demonstrate continuous learning and development throughout the apprenticeship programme.
Participate in regular reviews with managers, mentors, and training providers.
Maintain accurate records of training and development activities.

Technical & Workshop Responsibilities

• Assist with goods-in and goods-out processes for customer equipment, repairs, loan equipment and demonstration units.

• Learn how to inspect, assess and process equipment entering the workshop.

• Assist with repairs, servicing, calibration and preventative maintenance activities under supervision.

• Develop fault-finding skills across a range of electro-medical and technical equipment.

• Carry out basic repairs, component replacement and functional testing as competency develops.

• Assist with pre-delivery inspections and final quality checks prior to equipment dispatch.

• Learn to use technical documentation, service manuals and manufacturer procedures.

• Support the management of repair records and service documentation within AssetTrak and other company systems.

• Assist with loan equipment preparation, tracking and administration.

• Support stock control activities, including workshop stock and field engineer inventory management.

• Assist with maintaining calibration schedules for service tools and test equipment.

• Help coordinate equipment movements between customers, suppliers, service centres and couriers.

• Assist with maintaining accurate installation, service and warranty records.

• Support the correct disposal of WEEE, batteries and other controlled waste in accordance with company procedures.

• Maintain a clean, safe and organised workshop environment at all times.

• Follow all company quality, health & safety, IT security and environmental procedures.

• Provide professional and courteous support to both internal and external customers.

• Complete all administrative tasks accurately and in a timely manner.

• Undertake any other reasonable duties required to support the service operation.

Key Requirements

• This role is based at HC21 Head Office, Basingstoke, where the apprentice will carry out the majority of their duties within the service workshop and logistics environment.

• Occasional travel may be required to support business activities, training, customer visits, installations, exhibitions, or other operational requirements.

• The successful candidate must be able to reliably commute to the Basingstoke office on a daily basis.

• Typical working hours are Monday to Friday, 40 hours per week, although flexibility may occasionally be required to support business needs.

• Minimum GCSE Grade 4 (or equivalent) in English Language and Mathematics.

• Interest in engineering, electronics, medical technology, repair, or technical service environments.

• Computer literate with a willingness to learn company systems including AssetTrak and Microsoft Office.

• Ability to work safely and follow established procedures.

• Full driving licence desirable but not essential at apprenticeship commencement.

• Successful completion of a DBS check.

• Strong willingness to learn and develop new technical skills.

• Positive attitude with a proactive approach to work.

• Excellent organisational and time management skills.

• Strong attention to detail and accuracy.

• Ability to follow procedures and instructions consistently.

• Good problem-solving and logical thinking skills.

• Effective written and verbal communication skills.

• Customer-focused approach with a professional manner.

• Ability to work independently when required and as part of a wider team.

• Ability to prioritise workload and meet deadlines.

• Basic IT literacy and confidence using Microsoft Office applications.

• Commitment to achieving apprenticeship qualifications and workplace objectives.

What are some of the benefits of working at Healthcare 21?

Lunch allowance.
Company vehicle.
HC21 training academy.
Savings & Cycle Schemes.
Remote/Flexible Working.
Salary and bonus structures.
Sustainable business strategy.
Employee Assistance Programme.
Pension, life assurance & income protection.
Long service awards & employee of the month.
Employee events & initiatives all throughout the year.
Enhanced sick pay scheme that increases with service.
Enhanced annual and life leave that increases with service.

We are proud to be an equal opportunity employer. At Healthcare 21, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

We also know the confidence gapcan often get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!

HEALTHCARE 21 UK

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