Job description

Job Title:Commercial Support

Band:2

Salary: £29,795 - £33,073

Location: Liverpool/Birmingham/Norwich/Newport

Contract Type: Permanent - Apprentice

(Please note: This Apprenticeship follows the English Apprenticeship Standard for Level 4 Commercial Procurement & Supply Apprenticeship programme. The link to the standard can be found here.)

Number of positions: 2

Hours: Full Time/Compressed

Closing Date: 31/05/26

Interview Date(s): WC 22nd June (subject to change)

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Call to action

Do you want to progress your career in the UK’s largest public sector procurement organisation? If so, you will have the chance to support and manage market leading commercial agreements that help shape how common goods and services are bought across the public sector.

Job Summary

Commercial Support is an exciting and diverse role, and a key part of our Category Teams. You will have responsibility for the day to day tasks that effectively support the successful delivery of Commercial Agreements and provide support to the Commercial Agreements Management team, as well as contributing to customer and supplier relationship management processes. Successful candidates will have the ability to undertake administration tasks, both general and complex, as well as adding significant value through project ownership and supporting the delivery of spend growth through Commercial Agreements.

Join our elite team of procurement professionals managing over £34bn in public sector spend. Across fifteen specialist teams and three core categories, we provide expert guidance and a supportive environment dedicated to delivering value for the nation.

Our Categories:

Corporate Solutions: Empowering the public sector through expert consultancy, legal advice, and comprehensive workforce solutions—from recruitment to professional development.
Estates: Driving a greener, more sustainable future. Our experts ensure estates requirements are met cost-effectively and compliantly, aligning with critical net-zero and social value targets.
Technology: Accelerating digital transformation. We bridge the gap between market innovation and customer needs, ensuring the public sector accesses cutting-edge technology efficiently.

We support government projects and programmes of national UK significance - helping the public sector to build back better.

Our Commercial Team is transforming to become even more flexible. Candidates should be aware that there will be opportunities to flex into other category areas as required, either to meet business needs and/or for staff development.

Current vacancies:

Cloud and Hosting (1 post)

The Cloud and Hosting services team manages a small number of critical agreements, including G-Cloud. The category contributes a significant amount of commercial benefits and spend to CCS and is a growth area as more of the Government's services move towards the Cloud.

Digital and Technology Services (1 Post)

The Technology Category Events Team supports Customer & Supplier engagement across all our frameworks. We deliver events across the UK sharing best practice, knowledge and expertise with Public Sector Commercial Teams & Technology SMEs.

Note: A reserve list will be maintained to fill any upcoming vacancies across our different categories as they arise.

Apprenticeship Details

We are seeking motivated individuals to join our procurement teams. We are committed to empowering talent and building a workforce that shapes the future of government commerce.

Your Development

As an apprentice, you will undertake the Level 4 Commercial Procurement & Supply Apprenticeship. This work-based program provides the skills, knowledge, and behaviors required to excel in a commercial environment.

What We Offer:

Fully Funded Training: Professional development at no cost to you.
Protected Learning Time: At least 20% of your paid hours are dedicated to your studies.
Peer Support: Access to a broad apprentice community and dedicated mentorship.

What We Expect

This program is rigorous. Success requires dedication to both your daily role and your academic requirements, including coursework, exams, and a final 5,000-word project. Please review the Apprenticeship Standard and Assessment Plan for full details on the competencies you will develop.

https://www.instituteforapprenticeships.org/apprenticeship-standards/commercial-procurement-and-supply-formerly-public-sector-commercial-professional-v2-1

Apprenticeship Eligibility Criteria:

This is a development role so to be eligible to apply, the training and development you receive during this apprenticeship must provide you with significant new skills and learning. This is an essential requirement for apprenticeship funding and means you must not already be over-qualified or over-experienced in this type of work.

In addition, you must:

Not hold or be working towards a similar level or higher-level qualification to the apprenticeship unless this is in a significantly different subject/business area.
Be aged 18 or over (there is no upper age limit).
Have the permanent right to work in the UK and have been ordinarily resident in the UK/EU/EA for 3 consecutive years before starting the apprenticeship.
Have left full-time education by the time the apprenticeship starts and not be in receipt of funding for other learning programmes (including another apprenticeship)
5 GCSEs or equivalent in Maths and English at Grade 4/C or above or equivalent.
2 A-levels or equivalent

Please Note:

If you do not meet the above apprenticeship criteria, we cannot progress your application for this role and your application will not be considered.

If you are not sure whether or not you meet the criteria please contact recruitment@gca.gov.uk

Key Accountabilities:

Commercial Support - Support owners of Commercial Agreements through activities associated with the preparation and subsequent management of those agreements
Activities include launch of new agreements e.g. development of promotional material, updating information on relevant systems and organising events and in ensuring suppliers comply with the agreement terms
Management Information - Ensure necessary and appropriate management information is provided by suppliers on our Commercial Agreements in a timely manner
Supplier Assurance - Management of effective compliance and assurance of appropriate certification (e.g. cyber security) pertaining to our Commercial Agreements
Customer Engagement - Supporting customers, effectively resolving issues and queries or promoting our Commercial Agreements
Financial monitoring of suppliers throughout the life of any agreement
Working closely and collaboratively with colleagues in the immediate and wider teams to achieve their targets, and will support and engage with a variety of internal and external stakeholders

Essential Criteria (to be assessed at application stage):

Strong administration skills
Experience in the collation, management, analysis and presentation of information/data and competent in use of Microsoft and/or Google platforms including software applications such as Excel, Word or Google Sheets
Be able to demonstrate the ability to build positive relationships with a range of stakeholders
Be able to demonstrate the ability to work at pace, proactively and collaboratively, in partnership with key stakeholders
Be able to demonstrate an interest in and understanding of public sector procurement and Category Management practices that help us to deliver a quality service

Success Profiles (to be assessed at interview):

Behaviours:

Changing and Improving
Delivering at Pace
Managing a Quality Service
Communicating & Influencing

Strengths

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

Valuing our people:

Competitive salary
Generous pension scheme
A discretionary non-contractual performance related bonus
Working remotely in addition to working in advertised office location
Flexi time scheme (available for B1-B6)
Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in ourcandidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan and theCivil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@gca.gov.uk

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidance for more information on appropriate and inappropriate use.

Selection Process

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

#GCAIND

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found athttps://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

Internal candidates should apply using theirWorkday account. Please use the careers hub for your application.

Crown Commercial Service

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