The role

Are you looking to start or develop a career in customer service? Whether you already have some administration or customer service experience, or you're looking for your first opportunity through an apprenticeship, we'd love to hear from you.

We're seeking a Customer Service Assistant / Apprentice to join our friendly and supportive team. In this role, you'll be at the heart of our operations, helping to ensure our customers receive outstanding service while supporting the smooth day-to-day running of our Customer Services function.

As part of our front-line customer services team, you'll be one of the first points of contact for customers, helping with order status queries, password resets, back-order updates and order processing. You'll also act as a flexible support resource across our specialist areas, including Office Supplies, Technology, Print, Managed Print Services, PPE and Workwear; giving you the opportunity to develop a broad understanding of our business and customers.

No two days are the same. You'll build strong relationships with customers and colleagues, help resolve queries efficiently and professionally, and play an important role in supporting our Corporate Account Managers and Sales Teams to deliver an exceptional customer experience.

If you're organised, customer-focused, enjoy learning new things and take pride in helping others, we'd love to hear from you. In return, we'll provide the support, training and development opportunities you need to build a successful career with us.

We are open to appointing either a Customer Service Assistant or a Customer Service Apprentice. The role offered will depend on an individual's skills, experience and career stage. Full training will be provided, and successful apprentice candidates will be supported in completing a recognised qualification alongside their role.

Your responsibilities as a Customer Service Assistant/Apprentice will be:

Act as a first point of contact for customer enquiries, helping to provide updates on orders, deliveries and general account queries.
Support the customer service team with day to day administration, including checking order progress, tracking deliveries and providing proof of delivery documents when requested.
Assist with raising orders and processing credits, working closely with colleagues in the Finance Team to resolve any queries.
Work collaboratively with other Customer Service team members, providing support during busy periods and helping to cover colleagues when they are away.
Keep customers updated with accurate and timely information, ensuring they receive a positive and professional service at all times.

About you

Strong communication skills both in writing and in person, with customers and colleagues
You're friendly, approachable, and professional over the phone, with the ability to listen carefully and respond appropriately to queries or concerns.
You have an eye for detail, taking pride in getting things right the first time and noticing the small details.
A positive, ‘Can Do’ attitude, solutions-focused and willing to go the extra mile to get the job done.
Self-Motivated and enthusiastic.
Ability to multitasks in a busy environment while staying focused, organised, and composed.
Good time management, ability to meet deadlines consistently, and know how to prioritise a busy workload effectively.
Flexible open to change and able to adjust to shifting priorities as required.
Proficient in Microsoft Office such as Outlook, Word, and Excel, and you’re comfortable navigating online tools and systems.

About us

We’re Commercial – a purpose-driven, people-first organisation that’s on an exciting journey to reach a £100m annual turnover and beyond. But what really defines us isn’t just the numbers – it’s the people, the culture we’ve built, and the innovative spirit that drives us forward.

As Business Transformation Specialists, we combine original thinking with practical expertise to improve the everyday experiences and outcomes for our clients. Our areas of specialism include Managed IT, Smart Technologies, Digital Workspace, Interiors, Office Supplies, PPE, Facilities, and Workwear.

We’re proud to be an award‑winning employer, having won our category at the Sunday Times Best Places to Work 2026, recognised as the Best Place to Work in the Business and Management Services industry.

In August 2025, we proudly achieved Ecovadis Platinum status, placing us among the top 1% of companies assessed worldwide for sustainability.

We’re #commercialbynature – a team driven by values, sustainability, and continuous improvement.

And now is a particularly exciting time to join us. Our Commercial HQ is undergoing a full refurbishment – and you’ll be working in a brand new, state-of-the-art office space, purposefully designed to support creativity, collaboration, and wellbeing.

Our Benefits

We believe that people thrive when they feel truly valued and at Commercial, we make sure that happens every single day. When you join us, you’ll enjoy a desirable benefits package designed to support your personal and professional wellbeing, reward your hard work, and help you flourish in all areas of life. Here’s what you can look forward to:

Customer Service Assistant: A salary of £26,228 per annum.
Customer Service Apprentice: A salary of £17,000 per annum, together with full support to achieve a recognised Business Administration qualification. Upon successful completion of the apprenticeship, and subject to satisfactory performance, your salary will increase to £26,228 per annum.
A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
An enhanced family leave package to support you and your growing family
Life Assurance, offering peace of mind with cover equivalent to four times your salary
Access to health & wellbeing support – including 24/7 GP access, physiotherapy, and a confidential Employee Assistance Programme
Free mortgage advice from leading broker Charles Cameron & Associates, available to you, your family, and friends
Inclusive employee networking groups, with dedicated menopause and neurodiversity champions
The Comm-Unity - employee representatives from across the business who give team members a voice and share ideas and feedback with the board each quarter
Feel-good extras – including volunteering days, onsite parking at all four of our offices, free refreshments, an employee community platform to stay connected to like-minded colleagues, weekly company-wide Learning Days – a chance to share ideas, gain fresh insights, and explore a wide range of topics together, cycle-to-work and EV schemes, flexible working options, and much more!

Training and Development

At Commercial, we invest in our people, 86% of our Senior Managers and 80% of our Directors have been promoted within. Whether you're just starting out or looking to grow, your development journey is as unique as you are – and we’ll support you every step of the way by offering training and development opportunities for career growth.

Diversity & Inclusion

At Commercial, we believe our differences make us stronger. We are committed to creating a workplace where everyone feels seen, heard, and valued – no matter your background, belief, identity, or way of life.

We’re proud to stand beside one another through life’s ups, downs, and everything in between. Our Diversity & Inclusion initiatives – including support around menopause, neurodiversity, mental health, and more – are just one of the ways we look out for each other and celebrate what makes us unique.

We hire people, not checklists. So even if you don’t tick every box in the job description, we’d still love to hear from you. Your potential, passion and perspective might be exactly what we’re looking for!

We are an equal opportunity employer and welcome applications from all individuals, regardless of race, ethnicity, gender identity, age, religion, disability, sexual orientation, or socio-economic background.

To learn more about who we are, our values, and how we protect your personal data during the recruitment process, please visit our website and review our Job Applicant Privacy Policy https://commercial.co.uk/careers.

Commercial

Latest Jobs

Customer Service Assistant / Apprentice