IT Support Officer (Apprentice will be considered)

Entry-Level Role | IT Services

Overview

Ceox Services Ltd is an IT services provider supporting UK Public Sector organisations with secure and modern digital solutions.

We are hiring one IT Support Officer role and are open to applications from both:

An apprentice looking to start a career in IT, or

Candidates seeking an entry-level IT support opportunity

This is an excellent opportunity to gain hands-on experience in a supportive environment, with training and development tailored to your level.

Who We’re Looking For

An enthusiastic individual with a genuine interest in IT, strong communication skills, and a desire to learn. Prior experience is not essential; attitude and willingness to develop are key.

Key Responsibilities:

· Provide first-line IT support

· Log and resolve support tickets

· Support Microsoft 365 users

· Set up and maintain IT equipment

· Escalate issues where required

· Configure cloud services

Mandatory Requirements:

· Right to work in the UK

· Eligibility for BPSS clearance

· GCSEs in Maths and English (Grade 5 or above)

Plus one of the following:

· A-Levels (for apprentice applicants), or

· A degree in IT or a related field (for entry level applicants)

Desirable:

· IT-related qualifications or coursework

· Basic knowledge of Windows and networking

Soft Skills:

· Willingness to learn

· Professional communication

· Team player

Contract Details

Contract Type: Apprenticeship or full-time permanent role (for entry level)

Location: 3 days per week in the Ceox office and 2 days per week remote

Start Date: ASAP

Annual Salary: £20,000

Holiday: 25 days per year

Benefits: Pension, Health Insurance

Who Can Apply?

We welcome applications from:

Apprentice Candidates:

· Individuals starting their IT career

· Willing to work towards a recognised IT apprenticeship qualification

Entry-level candidates:

· Recent graduates (or equivalent) in IT or a related field

· Looking for a first role in IT support

Ceox

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IT Support Officer (Apprentice will be considered)